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Privacy Policy

When accessing VAD42’s website, or any of its services, you inherently consent to the collection, storage, and utilization of the personal information you furnish, encompassing any subsequent modifications, for the services we offer. The terms ‘we’ or ‘us’ denote VAD42 Solutions FZ-LLC (referred as VAD42), while ‘you’ or ‘Users’ pertain to those engaging with our website, or services. Our Privacy Policy governs the collection, processing, and disclosure practices surrounding personal information, ensuring transparency and informing you about the nature of information collected, the purposes behind its collection, and the potential sharing thereof with third parties. This Policy remains subject to revisions at our discretion, with any alterations taking immediate effect upon publication on our website or mobile application. Your continued use of our Services post-update signifies your acknowledgment and acceptance of these changes.

Types of Information Collected: We gather four categories of information from users: ‘personal information’ like full name, contact details, and current location; ‘sensitive personal information’ such as passwords and financial data; ‘partner information’ comprising business particulars like Tax or Commercial Registration numbers; and ‘information submitted’ by users or generated through their interactions with our platforms.
Personal Information: Could be any Personal Identifiable Information not limiting to Full Name, Email Address, Phone Number, Designation, Address, Photograph, Business Information, Tax or Commercial Registration Numbers any other information.
Information Submission: We collect both user-provided information and content submitted or posted on our platforms.
Automatically Collected Information: This encompasses data pertaining to your platform usage, encompassing visited pages and timestamps of visits.
Cookies and Similar Technologies: Cookies are employed to gather platform-related information concerning user interactions.
Location Information: Your device’s location may be obtained to facilitate proximity-based information dissemination.
Purpose of Information Collection and Use: Personal, sensitive, and partner information is collected to facilitate Service provision, enforce Terms of Use, manage user accounts, address technical issues, and undertake targeted marketing endeavours.
Disclosure to Third Parties: Personal and sensitive information may be shared with third-party service providers, advertisers, and affiliated businesses, or disclosed to law enforcement entities if mandated by law or deemed necessary to protect user rights or safety.
Security Practices: We implement stringent security measures and adhere to industry-standard security protocols to safeguard user information.
Links to Other Websites: We may provide links to third-party websites, disclaiming responsibility for their privacy policies and practices.

Questions: For queries concerning this Privacy Policy, contact us at [email protected].

Partner Export Compliance Undertaking

As a client of VAD42 Solutions FZ-LLC (referred to as VAD42), we acknowledge the importance of adhering to international import/export regulations governing the transfer, export, or re-export of certain computer hardware, software, and services, particularly those stipulated by the United States and other foreign jurisdictions.

In alignment with these regulations, we commit to the following:
We shall refrain from directly or indirectly transferring, exporting, or re-exporting any Products/Services acquired from VAD42 to restricted destinations, including but not limited to Cuba, Iran, North Korea, Sudan, and Syria, or to individuals from these regions. Furthermore, we confirm that we are not situated within, under the authority of, or citizens/residents of any such restricted territories.

We pledge not to employ the Products/Services for any activities associated with the development, production, or maintenance of Weapons of Mass Destruction (WMDs), as outlined by the U.S. Department of Commerce. This encompasses activities related to nuclear, missile, and chemical/biological development or production. Additionally, we commit to refraining from transferring, exporting, or re-exporting Products/Services to entities involved in WMD-related endeavors. We understand that engaging in such activities may subject us to U.S. export licensing requirements.

We undertake not to transfer, export, or re-export Products/Services to any parties prohibited by the U.S. Government or any applicable laws from receiving such items. Furthermore, we confirm that neither we nor any entity under our control appears on any such restricted lists.

We affirm our commitment to compliance with all relevant laws and regulations governing the transfer, export, or re-export of Products obtained from VAD42.

We acknowledge our responsibility to adhere to all applicable laws and regulations concerning the transfer of goods between UAE Free Zones. We agree to ensure that goods reach the designated Free Zones in the condition and quantity specified in the Free Zone Transfer Bill of Entry. Any penalties incurred due to breaches of this clause shall be borne by us. Additionally, we commit to ensuring that products undergo inspection at the receiving Free Zone, with all necessary documents duly countersigned by Competent Authorities and returned to VAD42 within 7 days. Failure to comply will result in the forfeiture of the Customs Deposit.

We agree to ensure that our customers fully comply with all export compliance requirements outlined above. We indemnify VAD42 for any violations committed by our customers. This undertaking remains in effect for the duration of our business relationship with VAD42. We, the undersigned, agree to indemnify, defend, and hold VAD42 harmless from any loss, expense, penalty, or claim arising from our violation or alleged violation of the aforementioned laws and regulations.

Terms & Conditions

Definitions: The term “The Seller” refers to VAD42 Solutions FZ-LLC, its subsidiaries, associated companies, assignees, trading styles, and successors in title, while “The Buyer” designates the person or entity conducting business with the Seller under these conditions. “Products” encompass goods or services, including but not limited to computer hardware and software items, provided by the Seller to the Buyer as per these terms. “Third-Party Software” denotes all software or hardware owned by or licensed to the Buyer from a third-party owner, whether or not supplied by the Seller, and which forms part of the Products.

General: All orders and contracts for material and equipment supply are subject to the terms and conditions below and contingent upon the Seller’s acceptance. Any general conditions of the Buyer are expressly excluded.

Pricing: Seller’s quoted prices are subject to change without notice unless otherwise stated. Quotations are subject to acceptance within thirty (30) days from the issue date, unless otherwise specified. Changes in quantities, partial releases, delivery times, or destinations may lead to price adjustments.

Purchase Orders: Buyer’s Purchase Orders must be authorized, bearing authorized signatures and company stamps, and should comprehensively specify prices, payment terms, delivery terms, etc. Computer-generated Purchase Orders should clearly indicate their nature. Buyer is responsible for fulfilling all contractual obligations specified on such Purchase Orders.

Independent Contractor: The relationship between the Buyer and Seller is that of an Independent Contractor. Neither party acts as the agent of the other, nor do they possess authority to obligate each other without prior written consent.

Cancellation and Rescheduling: Buyer is not entitled to cancel or alter any purchase order once issued.

Terms of Payment: Invoices are dated upon Product dispatch. Payment terms are as per agreed terms or the official quotation. Failure to pay in full by the due date incurs a penalty. Buyer must notify Seller of any invoice errors within seven days. Seller may withdraw credit facilities or reduce credit limits at its discretion. All payments must be made in full without set-off or condition.

Packing: Standard packing is provided unless otherwise contracted. Additional packing is available at extra charge.

Taxes: Prices exclude subsequent taxes or duties. Buyer must reimburse Seller for any such taxes or provide an acceptable tax exemption certificate.

Delivery: Delivery terms are governed by Incoterms 2000 unless otherwise agreed in writing. Seller is not liable for delays due to force majeure. Failure to take delivery results in deemed delivery, and Seller may store Products at Buyer’s expense. Risk passes to Buyer upon delivery.

Labour Charges: Seller is not liable for any labour charges beyond those agreed upon.

Shipment: Seller may arrange shipment upon request, with Buyer bearing related expenses.

Insurance of Shipments: Buyer is responsible for insuring Ex-Warehouse goods. For CIF shipments, risk passes upon clearance. Buyer must advise Seller of any defects within 14 days.

Retention of Title: Title remains with Seller until full payment is received. Buyer must insure and store Products accordingly.
Buyer’s Requirements: Seller is not liable for non-conforming materials or additional costs due to inaccurate information.

Defective Returns Policy: Returns are subject to conditions, including prior authorization and adherence to specified return procedures. Warranties: Products are warranted to the extent of the manufacturer’s warranty.

Buyer’s Remedies: Buyer’s remedies are limited to the manufacturer’s warranty terms

Waiver: Failure to insist on performance does not constitute a waiver of rights.

Modification of Contract: No modifications are binding unless made in writing and signed by authorized representatives.

Documentation/Specification: Seller reserves the right to discontinue products and make alterations to specifications.

Limitation of Liability: Seller’s liability is limited to the net purchase price of Products. Seller is not liable for indirect or consequential damages.

Compliance with Export Control: Buyer agrees to comply with export control laws and regulations.

Governing Law: Terms are governed by the laws of the United Arab Emirates.

Confidentiality: Parties agree to maintain confidentiality of disclosed information.

Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond their control.

Request Demo

Thank you for expressing interest in VAD42. We have received your demo request and are eager to showcase how our solution can enhance your business.

A subject matter expert from our solution engineering team will contact you soon to coordinate a demo at your convenience. We are excited about the opportunity to demonstrate our solution
and assist you in reaching your business objectives.

Thank you once again for considering VAD42.

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Channel Partner Hub

Thank you for your interest in partnering with us.
We value your confidence in our organization and the potential for collaboration.

We are currently reviewing your request and will respond within 2 – 4 working days. Your proposal is important to us, and we want to ensure it receives the attention it deserves.

If you have any questions or concerns in the meantime, feel free to reach out to us at [email protected].
We are here to assist and provide any necessary information.

Thank you for considering a partnership with us.

We look forward to the possibility of working together in the very near future.

Best Regards

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Terms of Use

VAD42 Solutions FZ-LLC, (hereafter referred to as ‘VAD42’, operates as a Free Zone Limited Liability Company within the Dubai Development Authority Free Zone, Dubai, United Arab Emirates. This agreement (referred to as the ‘Agreement’ governs the use of content, features, and activities related to the website, applications, or solutions owned and operated by VAD42’s Vendors (collectively referred to as the ‘Service’. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the terms of this Agreement.

Your use of the Service is subject to the terms outlined herein, including our Privacy Policy. This Agreement remains in effect for the duration of your use of the Service, and even in the event of termination, you are bound by the terms outlined in this Agreement, the Privacy Policy, and any Additional Terms.

It is important to carefully review this Agreement, and if you do not agree to its terms, please refrain from using the Service. Note that this Agreement may be updated or modified periodically, without notice, to comply with applicable laws and regulations. Any changes will be published on the Service, and your continued use of the Service after such changes are made constitutes acceptance of the updated Agreement.

The terms “use” and “using” in this Agreement refer to any actions taken by an individual (referred to as a “User”), directly or indirectly, to access, interact with, or benefit from the Service. This Agreement encompasses your responsibilities and obligations concerning the use of the Service. It represents the entirety of the agreement between you and VAD42 regarding the Service.

User Account and Usage: Users, also referred to as Partner Users, are individuals with valid online accounts registered with the Service. Each Partner User is assigned a unique membership code, and membership rules are subject to change at VAD’s discretion.

The Partnership Account grants access to the Service, allowing Partners to utilize its features. Each User creates a unique username and password for their account, which are personal and should not be shared. Users are responsible for maintaining the confidentiality of their login details and must notify VAD42 immediately of any unauthorized use or security concerns. VAD42 reserves the right to suspend or restrict accounts pending verification checks or breaches of this Agreement.

User Information: In order to access various services offered by VAD42, users are required to provide personal information such as full name, phone number, email address, and password along with other information as required. This information is used for account authentication and communication purposes. Users have the option to edit their profile information as needed.

Closure of Account: VAD42 retains the right to suspend or close user accounts at any time and for any reason, including fraudulent, unfair, or illegal usage, or upon request from law enforcement or regulatory authorities.

Intellectual Property: All designs, source code, and content used in the Service are owned or licensed by VAD42 and protected by intellectual property laws. Users are granted limited rights to use the Service for personal purposes only, and any unauthorized use or reproduction of Service content is strictly prohibited.

Advertisement: Users may encounter third-party advertisements or promotional content while using the Service. Interaction with advertisers is at the discretion of the User, and VAD42 bears no responsibility for any activities or transactions that occur between Users and advertisers.

Representation and Warranty: Users agree to comply with all applicable laws and regulations while using the Service and refrain from engaging in fraudulent or illegal activities. VAD42 is not responsible for User misconduct or misuse of the Service.

Limitation of Liability: To the fullest extent permitted by applicable laws, VAD42, its directors, employees, or agents shall not be liable for any personal injury or any special, incidental, indirect, punitive, or consequential damages arising from the use of the Service. Users agree to indemnify and hold harmless VAD42 from any claims or liabilities resulting from their use of the Service.

Indemnification: Users agree to indemnify, defend, and hold harmless VAD42, its subsidiaries, affiliates, and agents from any claims, losses, damages, liabilities, costs, or expenses (including attorney’s fees) arising from their use of the Service, breach of this Agreement, or violation of any rights of third parties.

Data Security: VAD42 is committed to maintaining the confidentiality and security of user information in accordance with applicable laws and regulations. Users acknowledge and agree that VAD42 may collect, store, and disclose personal information as necessary to provide the Service and comply with legal obligations.

Severability: If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. Parties agree to interpret such provisions in a manner that preserves their legality and intent to the fullest extent permitted by law.

Assignment: This Agreement may be assigned by VAD42 to its successors and assigns, including in the event of reorganization or transfer of ownership. Users may not assign their rights or obligations under this Agreement without prior written consent from VAD42.

Applicable Law & Jurisdiction: Any dispute arising from or related to this Agreement shall be governed by the laws of UAE, and the courts of Dubai, shall have exclusive jurisdiction over such disputes. Users agree to submit to the jurisdiction of these courts for the resolution of any claims or disputes.

Contact Information: For questions or concerns regarding this Agreement or its implementation, users may contact VAD42 at [email protected]. It is imperative for users to review and understand these sections to ensure compliance with the terms outlined in this Agreement.

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